F.A.Q./ Orders & Shipping
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Do you ship internationally?
Yes, we provide complimentary worldwide shipping.
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Do you offer free shipping?
Yes, we offer complimentary shipping worldwide and shipping insurance on all our jewelry.
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How do I track my package?
We will provide you with a tracking number via email as soon as your order is shipped.
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Will I be charged taxes and duties?
No, you will not be charged any additional taxes and duties upon delivery, irrespective of where you are based. Or & Elle takes care of these.
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Does my order require a signature upon delivery?
Yes, to ensure the safety of your delivery we ask for a signature upon delivery. Therefore, we cannot ship to any PO boxes.
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How long does it take before my order arrives?
All of our jewelry is handcrafted and made-to-order. Once your order is placed, our team of jewelers and goldsmiths will begin making your piece.
We ship designs available on our website 1 to 4 weeks from the date ordered. If you are in need of an accelerated timeline please reach out to our Atelier here. For custom pieces, the lead time varies by creation and our team will keep you apprised.
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Can I create my own design?
Yes, our Atelier specializes in creating custom High Jewelry pieces to celebrate the most intimate and precious moments.
We work closely with clients to design and bring to life bespoke engagement rings, wedding rings, and all other High Jewelry creations for men and women.
Write to us to schedule a custom consultation. -
Can I adjust the length of my Or & Elle necklaces?
If youʼre looking for a length that is not available on our website, please reach out here.
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Can I customize the size of the diamonds in the Or & Elle pieces?
Yes, write to us here to let us know which piece you want to customize and the carat weight of your preference.
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How do I measure my ring size?
We recommend professional ring sizing - which can be done locally.
If you are unsure of your size, please reach out to our team here and we will be happy to assist.
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Can I get a single earring?
Yes, any of our earrings can be purchased as a single piece. Please reach out here.
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Are lab-grown diamonds real diamonds?
Yes, diamonds are composed of carbon lattices. Whether made or mined, a diamond is a diamond. Lab-grown and mined diamonds are optically, chemically, and physically identical and cannot be distinguished, even under a 10x microscope.
Learn more about the unparalleled quality of our diamonds here.
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Do I need to remove my jewelry daily?
These materials are the highest quality possible and are meant to be passed down from generation to generation. It is perfectly safe to sleep in and expose your pieces to water.
We recommend having your pieces professionally reviewed and cleaned annually to restore their original luster.
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How do I clean my Or & Elle jewelry?
In a small bowl, mix a cup of warm water and a few small drops of mild soap. Soak your jewelry for 10-15 minutes and lightly brush with a soft-bristled toothbrush. Rinse, dry, and wear.
We recommend having your pieces professionally reviewed and cleaned annually to restore their original luster.
Can't find what you're looking for?
For any bespoke changes, designs, or any questions, our team is here for you.
Get in Touch